Airport Metaverse Mundane Benefits

 Here are some potential benefits of using metaverse technologies for airports:

- Improved passenger experience. The metaverse could allow passengers to virtually navigate airports before their trip. This could help reduce confusion and stress upon arrival. Passengers could find gates, shops, restaurants, etc. in a realistic 3D environment.

- Enhanced wayfinding. Detailed 3D maps and guides in the metaverse could make it easier for passengers to find their way through large, complex airports. Real-time directions, notifications, and maps could minimize getting lost. 

- New advertising and retail opportunities. Airports could showcase stores, products, and services in immersive 3D spaces. Passengers may be more inclined to shop or browse offers in a fun, engaging virtual environment. Retailers gain new ways to promote their brands.

- Remote assistance solutions. Passengers could access live virtual assistants, information booths, or customer service representatives within metaverse airports no matter their physical location. This could help address questions or issues without having to search the actual airport.

- Environmental impact reduction. The metaverse may allow some passenger interactions, simulations, or information sharing to occur remotely rather than requiring physical presence. This could potentially reduce congestion, energy use, emissions from travel to/from airports in some situations.

- Training and education benefits. Airports could use metaverse platforms to provide virtual training to employees, demonstrate new procedures before implementation, or educate passengers on airport policies and processes in an immersive way.

- Future testing ground. The metaverse may give airports an environment to experiment with and test potential future technologies, designs, or operational changes before physical implementation. This can inform long-term strategic planning and capital investment decisions.

Define Reliability in a minute

 I was asked to define Reliability in a minute at a recent conference. This was my reply. 

Thinking beyond software, hardware and networks, resilience is about how we deisign, build and operate systems, who does this. what processes we use and how consistently do we do this?  It is about having a wholistic mental model and removing barriers from all aspects, always keeping the end user business outcomes in mind.

Reliability engineering is about anticipating failures, building emergency responses, building guardrails and mechanisms such as quick-heal and self-heal into the ecosystems. Eventually when failures do happen (they will always happen), how can we quickly recover and go back to normalcy, how do we retrospect the failure to derive learnings, and how do we apply the learnings from a people-process-technoogy perspective back into the ecosystem, and build improvements in a continuous manner.

It is also about having a frugal mindset, and building cost-effectiveness throughout the conceptaulisation to operational phases. Its not about over-sizing and over engineering to achieve outcomes, rather how intelligently can we achieve goals with minimum costs. 

This is Reliability Engineering in a nutshell. Not a ground breaking answer, but I believe this simple ground-truth is what organisations struggle to implement in spirit. #devsecops #reliabilityengineering